About Fort Knox Self Storage St Helens
Where your belongings find a safe home
Our story so far…
Welcome to Fort Knox Self Storage St Helens, your trusted storage business in Merseyside, offering 180 units for various residential and commercial storage needs.
Since acquiring Fort Knox in 2022, our owner, Alex, has infused it with a fresh vision and a strong focus on exceptional customer care. Alex’s passion is creating a storage facility beyond just providing space. She envisions Fort Knox as a place known for its personal touch and genuine care for each and every customer.
With a small, dedicated team that lives locally, well-being and compassion are at the core of everything we do. Alex and the team are here to listen, support you during stressful times, and celebrate with you when things go as planned.
At Fort Knox, security, easy access, and flexible solutions are important to us. We cater to many clients, including those moving home, students needing extra space, businesses looking for secure storage, and individuals dealing with bereavement or other unexpected life events.
Beyond offering exceptional customer care, Alex is committed to positively impacting our planet. Her dedication to sustainable business practices includes ambitious goals like achieving net-zero emissions and becoming a B Corporation.
Frequently asked questions
Can I view the storage unit before I rent it?
Yes, our highly trained staff are experienced and would be delighted to show you a range of storage units to help you find the one that best meets your needs.
What if I need a different-sized storage unit?
You can move to a larger or smaller unit at your convenience, and your storage fee will be adjusted accordingly based on the size of your unit—so you’ll only ever pay for the space you need, subject to availability. Just give us a call, and we’ll advise which units are available and what the current pricing is. Alternatively, send us an email, and we’ll be happy to assist that way.
How much notice do I need to give?
We ask for 7 days’ notice to vacate a unit with Fort Knox Self Storage. Our policy is one of honesty and openness; we believe customers should only pay for what they need and use. Simply let us know when you plan to vacate, and we’ll do our utmost to assist you every step of the way. Please note, if you’ve chosen to pre-pay for 13 or 26 weeks to benefit from greater discounts, refunds won’t be provided if you leave before the end of the pre-paid period.
How do I pay?
For one-off payments, we accept all forms of payment. For ongoing arrangements, we offer a recurring payment system where we automatically take your regular invoice payments from your nominated debit or credit card. Please ask us for details. Note that for our required ID checks, your first payment must be made via debit or credit card, so please have this with you when you move in.
What proof of identity do I need?
You’ll need to provide proof of identity and your current address. Acceptable ID includes a current photo driving licence or passport. We will also take your photograph. Proof of address can be a household utility bill or bank statement that’s less than 3 months old. As part of our ID checks, your first payment must be made via debit or credit card, so please ensure you have this with you when you move in.
What level of insurance should I take?
The level of insurance you require will depend on the items you’re storing. You must insure your goods for their true total replacement value. If you fail to declare the full replacement value of your property on the Licence Agreement, in the event of a claim, you will only be entitled to recover from Insurers the proportion of the loss as the declared value bears to the total replacement value of your property. For further information, please contact our team.
How do I value my goods?
For business customers’ stock and work-in-progress, you must declare the current replacement value for all property stored, considering the age, quality, degree of use, and market value when calculating the settlement.
For all other customers, you must declare the current new replacement value of all property being stored. This means the cost to replace your items with a new equivalent, not the price you originally paid.
If you are storing documents, your declared value must include:
- The value of the materials as stationery
- An estimated cost for the clerical labour required to reproduce or write the documents
- The costs required to reproduce any information recorded
You do not need to include the value of the information contained in any lost or damaged documentation, as this is not covered.
Please do not ask Fort Knox Self Storage for guidance on your valuation. We are not valuers, and the responsibility for declaring the value is yours.
Remember, you must declare and insure the full replacement value of your goods on a new-for-old basis, or you will be underinsured. This means any claim would be subject to underinsurance, and any settlement would be proportionately reduced. For example, if you declare a value of £5000, but your goods are actually worth £10,000, you are underinsured by 50%, and all claims will be proportionately reduced.
Chat to Alex
Alex and the team would love to get to know you and learn about your unique storage needs. Simply get in touch today to kick things off!